Privacy Policy

Teleka Software > Privacy Policy

Teleka Software
Website: https://telekasoftware.com
Effective Date: 01 Jan 2025

1. Introduction

Teleka Software (“Teleka”, “we”, “our”, or “us”) provides a digital platform that enables Savings and Credit Cooperative Organizations (SACCOs) to manage member accounts, savings, shares, and loan services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when SACCOs and their members use our website and software systems.

We are committed to safeguarding personal and financial information in accordance with applicable data protection laws.

2. Who We Are

Teleka Software provides:

  • SACCO account management systems

  • Member savings management

  • Share purchase tracking

  • Loan application and loan management systems

  • Financial reporting and transaction monitoring

SACCOs using our system act as Data Controllers of their members’ information.
Teleka acts as a Data Processor, processing data on behalf of SACCOs.

3. Information We Collect

A. Information Provided by SACCOs

When a SACCO registers on our platform, we may collect:

  • SACCO name

  • Registration details

  • Contact information

  • Authorized administrator details

  • Banking or payment integration details

B. Member Information (Provided by SACCOs)

SACCOs may collect and input the following member data into Teleka:

  • Full name

  • National ID or identification number

  • Phone number

  • Email address

  • Date of birth

  • Residential address

  • Account number

  • Savings records

  • Shares purchased

  • Loan applications and repayment history

  • Transaction history

C. Automatically Collected Information

When users access our website or system, we may collect:

  • IP address

  • Browser type and device information

  • Login timestamps

  • System activity logs

  • Cookies and session identifiers

4. How We Use Information

We use personal data strictly for:

  • Creating and managing SACCO accounts

  • Processing savings and share transactions

  • Facilitating loan applications and approvals

  • Generating financial reports

  • User authentication and access control

  • Fraud detection and system security

  • System improvements and analytics

  • Legal and regulatory compliance

We do not sell personal data.

5. Comments (Website)

When visitors leave comments on our website:

  • We collect the data shown in the comments form

  • We collect the visitor’s IP address and browser user agent string for spam detection

6. Cookies

Teleka uses cookies to:

  • Maintain login sessions

  • Remember user preferences

  • Improve website performance

  • Enhance security

Types of cookies used:

  • Session cookies (expire when browser closes)

  • Login cookies (up to 2 days or 2 weeks if “Remember Me” is selected)

  • Preference cookies (up to 1 year)

Users may disable cookies in their browser settings, but some features may not function properly.

7. Media Uploads

If users upload images to the website, they should avoid including embedded location data (EXIF GPS). Visitors may download and extract location data from publicly accessible images.

8. Embedded Content

Articles on our website may include embedded content (videos, images, etc.) from third-party websites. These external websites may:

  • Collect data about you

  • Use cookies

  • Track your interaction

Their privacy policies govern such interactions.

9. Data Sharing

We may share data only:

  • With the respective SACCO that owns the member data

  • With secure third-party service providers (e.g., cloud hosting, SMS providers, payment gateways)

  • When required by law, court order, or regulatory authority

  • To prevent fraud or protect system security

If a password reset is requested, the IP address may be included in the reset email for security purposes.

We do not share personal data for marketing purposes without consent.

10. Data Retention

  • Member data is retained as long as the SACCO maintains an active account.

  • Financial transaction records are retained to comply with legal and regulatory requirements.

  • Website comments and metadata may be retained indefinitely.

  • Log data is retained for security monitoring and compliance.

Upon termination of service, data may be archived or securely deleted according to contractual terms.

11. Data Security

We implement appropriate technical and organizational measures, including:

  • Secure HTTPS encryption

  • Role-based access control

  • Encrypted password storage

  • Server-level security protections

  • Regular system monitoring

Despite safeguards, no system is 100% secure. Users are responsible for maintaining password confidentiality.

12. User Rights

If you are a SACCO member whose data is stored in Teleka:

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Request data export

  • Object to unlawful processing

Such requests should first be directed to your SACCO, as they are the Data Controller.

13. Children’s Data

Our services are intended for SACCO members and administrators. We do not knowingly collect personal data from children without lawful basis or parental/guardian consent where required.

14. International Data Transfers

If our servers or service providers are located outside your country, data may be transferred securely in compliance with applicable data protection laws.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on our website with a revised effective date.

16. Contact Information

For privacy-related inquiries, contact:

Teleka Software
Website: https://telekasoftware.com
Email: info@mta.co.ug

Phone: +256 414 341010